Does Helen's Project accept insurance?

Yes. Helen's Project accepts all major private and public insurance plans — including Aetna, Cigna, BlueCross BlueShield, UnitedHealthcare, Humana, Optum, Medicare, Medicaid, Ambetter, and Baylor Scott & White. Coverage is verified before your first session.

How much does therapy cost at Helen's Project?

With insurance, most members pay only their plan copay. Cash-pay membership starts at $99/month for 4 sessions ($24.75/session — 84% below the national telehealth average). For those who qualify, care is available through the Community Access Program — every session purchased funds one for a person or family in need.

How do I know what I'll actually pay for therapy?

Helen's Project verifies your insurance benefits before your first session so you have a clear idea of your co-pay, deductible, or any out-of-pocket costs. If anything changes, the billing team notifies you right away.

Can I switch between insurance and self-pay?

Yes. You can switch payment methods at any time. Helen's Project recommends notifying the billing team in advance to avoid claim conflicts or billing delays.

Will my insurance plan cover telehealth therapy?

In most cases, yes. Nearly all major insurers cover telehealth therapy at the same rate as in-person care. Helen's Project verifies your benefits before your first session so you know exactly what's covered.

What if my insurance isn't on the accepted list?

Helen's Project regularly adds new payers and can often work with out-of-network plans by providing a superbill for partial reimbursement. Reach out and we'll let you know what we can do.

Do you offer superbills for out-of-network reimbursement?

Yes. Helen's Project provides superbills (itemized receipts) you can submit to your insurance for partial reimbursement under your out-of-network mental-health benefits.

What happens if I get a bill after my session?

A bill after a session usually means insurance claims are still processing or your deductible hasn't been met yet. Helen's Project recommends waiting for your Explanation of Benefits (EOB). The billing team can help review anything that looks unclear.

Why might a claim be denied?

Common reasons include eligibility issues, out-of-network status, missing referrals, or plan limitations. If a denial occurs, Helen's Project reviews it and helps identify next steps, including resubmission or available patient options.

What's the cancellation or no-show policy?

Sessions cancelled less than 1 hour in advance, or no-shows, may be billed a standard cancellation fee. Members in the One Session. Two Healed. program receive an automatic grace policy.

Is in-person therapy available?

Yes — in-person therapy is available in San Antonio, TX starting August 2026. All other services, including psychiatric care and medication management, remain available via secure telehealth nationwide. Join our waitlist to be among the first in-person clients in San Antonio.

What is the Community Access Program?

The Community Access Program is the umbrella for all of Helen's Project's payment pathways. It includes three options: Insurance (commercial, Medicaid, Medicare, and EAP), One Session. Two Healed. (grant-funded access for qualifying clients), and Sliding Scale (per-session rates adjusted to your clinician level and situation, including The Reserve membership). There is a path in for everyone.

Affordable Mental Health Care

Q: How does One Session. Two Healed. work?

One Session. Two Healed. is a pay-it-forward program — every session purchased at Helen's Project funds one for a person or family in need. Apply directly on the website. Our reception team will reach out to schedule your appointment.

However You're Getting Here, We're Glad You Did

Three ways to make care affordable: use your insurance, apply for grant-funded care through One Session. Two Healed., or choose a sliding-scale rate that fits your life. There's a door here for you — no wrong way in.

There's a plan that fits your life

Therapy With Insurance — Telehealth Across 21 States

Sessions at Helen's Project are available via secure telehealth — video from your phone or laptop, no commute — and in-person in San Antonio, TX starting August 2026. We accept a growing list of insurance plans across multiple states and verify your benefits before your first visit.

Secure video sessions In-network billing No surprise fees Pre-visit verification